Scope Construction Ltd – Case Study

Background

Operating across the East Midlands, Loughborough-based company Scope Construction has built a reputation for delivering high-quality schemes and developments through a collaborative approach.

The company was formed in 2019, initially focusing on high-end residential and commercial projects, before diversifying into the public and charity sectors as it grew.

Looking to take the firm to the next level, Scope Construction turned to the fully-funded LBAS Scale-Up Programme, which is delivered by business support experts Exemplas.

Support provided

Our Scale-Up Manager, Mark Taft, began by getting under the skin of the business and applying an industry-leading diagnostic tool. This comprehensive, research-backed diagnostic was used to precisely identify areas within the business where improvements could be made and tangible gains achieved.

As a result, a business improvement project was initiated to partner with a reputable external consultancy to thoroughly review and enhance Scope Construction’s recruitment and retention strategy. This collaboration focused on several key objectives to strengthen workforce capabilities and improve employee satisfaction and retention.

Key components of the project included:

· Review and definition of job roles: Clearly defining and standardising all job roles across the company to ensure alignment with business goals and industry best practices. This provided clarity in expectations and supported career progression paths.

· Development of a capability matrix: Creating a detailed map of the skills, competencies, and experience required across all roles. This helped identify skills gaps, training needs, and succession planning opportunities.

· Establishment of Key Performance Indicators (KPIs): Developing meaningful and measurable KPIs related to recruitment and retention, enabling Scope Construction to monitor performance, evaluate the effectiveness of initiatives, and drive continuous improvement.

How has the Leicestershire Business Advice Service made a difference?

This new approach ensures Scope can attract, develop and retain the right talent to consistently deliver high-quality projects. It’s now much easier for the firm to identify skills gaps and training needs while monitoring performance, and promoting continuous improvement.

By increasing employee engagement and satisfaction, Scope is set to boost motivation, strengthen its workplace culture, optimize workforce productivity, reduce turnover, and achieve operational excellence.

Testimonial

“This project was fundamental to us moving to the next stage of growth. It’s ensured that our core values and culture pass through all levels of the organisation, and we can attract talents who share those same values. The Scale-Up service was great from the outset. Mark was seamless and very supportive in finding opportunities for Scope. We would welcome the opportunity to use such programme again in the future.”

Maz Patel, Managing Director

If you have an established North West Leicestershire or Charnwood business that has the aspiration to grow and scale, then the Scale-Up Programme could support you!

Ready to elevate your business and achieve your goals? Let’s embark on this journey together. Register your interest here – Sign up